Refund policy

ATLAS Supply Co. offers downloadable software and may offer other products or services described on individual product pages. Questions or refund requests should be sent to contact@bowlegsystems.com with the order number and relevant details.

DIGITAL DOWNLOADS
Our digital downloads are provided electronically. Once a working download has been accessed, we generally do not accept returns for a change of mind. If you cannot access or open the purchased file, or if it materially fails to perform a feature advertised for the documented supported inputs, please contact us within 30 days of purchase. We will provide reasonable assistance or a corrected file; if we cannot resolve the problem, we will refund the digital product purchase price to the original payment method. If you have not accessed the download, you may request cancellation and a refund within 14 days of purchase.

PHYSICAL PRODUCTS, IF OFFERED
For physical products, contact us within 14 days after delivery to request return instructions. Unless the product is defective or was sent in error, returned items should be unused, in their original condition and sent only after return authorization. We will explain any applicable return shipping costs and provide return instructions. Approved refunds are returned to the original payment method after the return is received and assessed.

SERVICES, IF OFFERED
Any separate written service proposal or agreement will explain service-specific cancellation terms and the remedies for work that does not conform to the agreed scope. Contact us promptly if you have an issue.

Duplicate charges, delivery mistakes and product misdescriptions will be reviewed and addressed. Refund posting times depend on the payment provider. Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.